Account & Sign-In
Sign in with Apple or a verified email and password. Manage linked access methods from Settings → Sign-In Methods, or contact support if you cannot reach the account you expect.
Support
Peak Passport Support
Need help with Peak Passport? We're here to help.
support@peakpassport.appCommon questions
How can we help?
Email Verification & Password Recovery
Verification codes are sent during email registration. Use Forgot Password from the email sign-in screen to reset a password you no longer remember.
Peak Tracking & Collections
Track progress in official and custom collections, and record a peak once across every collection that includes it. Contact support if collection or completion data looks incorrect.
Photos, Notes & Memories
Complete a peak before adding summit photos or notes. Peak Passport uses those saved completions to build your Memories experience.
Offline Use & Sync
Previously loaded hiking data remains available offline. Supported changes are stored on your device and synchronize after connectivity returns.
Peak Passport Premium
Premium adds the rich hiking-journal experience, including summit photos, notes, richer Memories, memory sharing, and additional custom collections. View status or restore purchases from Settings → Peak Passport Premium.
Subscription & Billing
Premium subscriptions are managed through Apple. You can manage or cancel a subscription in your Apple ID subscription settings. Deleting a Peak Passport account does not automatically cancel an Apple subscription.
Account Deletion
Account deletion is available from Settings → Delete Account. Deletion permanently removes the account and its Peak Passport data, but does not cancel an Apple subscription.
Contact
Still need help?
Email us with a short description of what happened. Including your app version and iPhone model can help us understand the issue.